Account Manager

About Strata Company: 

Strata provides smart marketing solutions to some of the nation’s most respected brands. We leverage and develop emerging technology to help unify the areas of marketing, creative, and production into a streamlined, single workflow. Our wide range of innovative client-driven solutions enable customers to overcome complex marketing and communications challenges. 

 

What you will do: 

The Account Manager will work directly with clients and internal team members to understand and process the full life cycle of client jobs, which may include print and direct mail projects, technology installations, and other marketing communication programs. In this position, you’ll play a vital role in providing account support, all while actively contributing to the enhancement of our internal processes in support of our client-facing services. This includes designing new or improving existing processes, creating, or maintaining documentation on those processes, and communicating those processes internally.  

In this role, your primary goals are to serve as the client’s trusted advocate throughout critical decision-making processes, as well as foster and cultivate robust relationships with an unwavering commitment to grasping their specific requirements, comprehending their needs, and aligning with their objectives. 

Position – Account Manager 

Job Duties and Responsibilities Outline 

You will be responsible for prioritizing, gathering and facilitating the flow of information and assets between the customer and our internal resources. This position will monitor the status of client work and proactively seek out information needed to meet project deadlines and ensure billing is completed in timely manner. 

Throughout this role, you will hone your general marketing, account management, project management and overall communication skills and have the opportunity to make a meaningful impact on each of our client’s projects and Strata as a whole. 

 

To be successful in this role, you should: 

  • Ability to collect, establish and deliver results by communicating with customers, offering strategic insight, and coordinating externally and internally across all levels of the organization.  
  • Be a business-minded individual seeking long-term employment with a fast-growing company. 
  • Have strong communication skills including the desire to build solid working relationships. 
  • High critical thinking and problem solving to provide input cross-departmentally into production, marketing, and development processes. 
  • A strong understanding of job-based print production processes. 
  • Strong time management skills, high-level of initiative and follow-through; able to troubleshoot and find solutions; reliable and committed. 
  • Demonstrate passion for the brand, products, services, and solutions offered to our customers
  • Be comfortable and confident as the main point of contact between Strata and the client and monitor the account for retention, renewals and upsell opportunities. 
  • Confident in creating estimates, work orders, purchase orders, and invoices. 

Required Qualifications and Skills 

  • Bachelor’s degree or an equivalent combination of education and experience. 
  • Experience in Digital, Offset and Large Format printing  
  • Experience in direct mail production, variable data processing, postal requirements, and related industry standards 
  • Experience with Salesforce or another similar CRM System. 
  • Intermediate understanding of internet technologies. 
  • Strong organizational skills and detail oriented. 
  • Proficiency with Word, Excel, Outlook and the ability to learn new software/technology. 

 

Non-Technical Qualifications/Skills: 

  • Innovative Thinker 
  • Self-starter 
  • Adaptability – the flexibility to adapt to changing client needs, industry trends, and company priorities 
  • Team Collaboration 
  • Excellent communication skills and highly motivated 
  • Interested in a role they can grow with and influence 

 

Benefits:  

  • Healthcare Insurance: health, dental, and vision 
  • 401K plan / 401K matching
  • Highly competitive performance-based bonuses/compensation programs 
  • Paid Time Off 
  • Small team atmosphere  
  • Opportunity to join a fast growing company in a fast growing industry. 
  • Hybrid – Remote   

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