Account Manager/Inside Sales

ESSENTIAL DUTIES

  • Represent Aztalan Engineering, Inc. in a positive and professional manner with all customers and venders
  • Work with all departments to satisfy customers and achieve company goals
  • Develop and maintain customer and vender relationships
  • Respond promptly to customer inquiries and resolve complaints or direct unresolved issues to the designated resource
  • Identify areas of improvement with all customers/venders and assist in creating and leading solutions
  • Monitor customer usage and part life cycles; relay information internally
  • Organize customer/vender meetings and prep the Aztalan team to insure all topics are covered
  • Communicate and coordinate with internal departments (Quality/Engineering/Production) and be aware of all communication going back to customers
  • Insure proper customer contacts are informed of all updates and status changes
  • Participate in meetings and take responsibility for sales improvement initiatives and other assigned action items
  • Generate requests for quotes to suppliers
  • Process re-quotes as needed and pass along to customers
  • Manage key vender/supplier relationships and deal with any poor performing venders
  • Work with the Quality department on vender audits and develop vender scorecard system
  • Handle or expedite any vender delivery or quality issues
  • Assist with completing sales projects for current customers and work with Business Development on inactive customers
  • Assist with monthly/quarterly/yearly budgeting
  • Keep records of customer/vender interactions and transactions
  • Prepare reports
  • Less than 5% of travel
  • Perform any other duties as assigned

QUALIFICATIONS – To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential function.

  • Must have strong interpersonal skills and strong verbal and written communication skills
  • Must have proficient planning and organizational skills and must be effective with time management and frequent interruptions
  • Must demonstrate initiative, accountability, and independent thinking
  • Must be detail oriented and think analytically
  • Must be accomplished in Microsoft Office products with general knowledge in data processing products supporting modern digitally integrated production control systems
  • Must maintain a positive and professional attitude and demeanor

EDUCATION, EXPERIENCE OR LICENSES

  • High School diploma or equivalent, required
  • Bachelor’s degree in Marketing, Business or relevant field, preferred
  • 1+ years of sales experience, preferred
  • Knowledge in JobBOSS ERP manufacturing programs, preferred
  • Must have valid Driver’s License

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