Client Relationship Manager

Client Relationship Manager

Location: Phoenix, AZ

Job Description:

Job Summary – The Account Manager is responsible for the overall relationship with Mphasis customer accounts, as assigned. This individual acts as the internal customer advocate in the delivery of all our project’s products and services, working across all departments and with the customer directly, to ensure a high level of satisfaction. This role involves the analysis of customer inquiries and managing the inquiry to closure through the established software support processes utilized at Mphasis. Excellent communication skills, both written and verbal are essential, as well as the ability to optimize resources and expertise from the team while fostering a cooperative spirit. This position is responsible for organizing, tracking and prioritizing multiple concurrent tasks involving people from various functional areas. Responsible for troubleshooting for use in the area of healthcare claims management. In addition, to support the growth of Javelina customers and Mphasis HealthCare Services.

Years of experience needed –

  • A minimum of 5 years client involvement with a proven record of interacting with clients in a positive, professional and tactful manner.
  • A minimum of 5 years Healthcare claims processing or Healthcare equivalent work experience.

Technical Skills:

· Understand system interfaces, the import/export of claims, eligibility, providers, accumulators, etc.

· Baseline triaging for all customer submissions.

· Communicate directly with customer to resolve problems.

· Work with other departments to research and resolve customer issues.

· Produce high quality work that is thorough, accurate and timely.

· Accurately maintain records while meeting reporting deadlines.

· Work with internal and external customers including all levels of management.

· Responsible for running and managing customer meetings.Detailed business knowledge of Health Plans or TPAs.

· Working knowledge of Microsoft Office Suite.

· Strict attention to detail and documents approach for others to follow.

· Focuses on needs of customers.

· Capable of clearly explaining complex topics.

· Technical expertise

· Must have the ability to perform reasoning to enable planning and tracking of complex implementation projects.

Preferred:

  • Candidate must live in Arizona (Phoenix Metro Area).
  • The Account Manager must have a business or technical college degree or equivalent work experience.


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