Client Service Coordinator

Are you looking to kickstart your IT career? Are you passionate about delivering exceptional service and creating top quality client experiences? Do you thrive in a fast-paced environment where your communication skills and technical expertise come together to make a real impact? If so, we have the perfect opportunity for you!

Aldridge is seeking a dedicated and customer-focused IT Service Coordinator to join our team. In this role, you will work closely with IT professionals, gaining hands-on experience and expanding your technical knowledge. This role provides an excellent opportunity for individuals interested in starting or advancing their career in IT.

Key Responsibilities:

  • Delivering exceptional service to our valued clients, serving as a key point of contact, and ensuring their needs are met promptly and professionally.
  • Effectively coordinate technical resource calendars to make the most of our team’s availability and ensure timely support for our clients.
  • Ensure all service tickets are tracked, assigned, and resolved within the agreed-upon SLA, consistently exceeding customer expectations.
  • Foster strong, lasting relationships with clients by consistently delivering IT resolutions that meet or exceed their expectations.

Qualifications:

  • A genuine desire to provide exceptional service and create unforgettable client experiences.
  • Strong verbal and written communication skills are a must, as you’ll interact with clients and internal teams daily.
  • Proof of relevant coursework, certifications, or an internship in a related field.
  • Collaborate effectively with cross-functional teams and contribute to a positive working environment.
  • Ability to identify issues and find creative solutions to meet client needs.
  • Strong ability to pay close attention to details, ensuring accuracy and precision in all aspects of service coordination.

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