Customer Relationship Team Manager

Customer Relationship Team Manager

Audubon, PA

I am recruiting for my client, Infinite Blue, which is the leading platform for resilience, business continuity and disaster recovery planning and response. We are in search of a Manager of Customer Relationships to join our expanding team.

We are relentless in our pursuit of customer satisfaction in helping them mature, grow and maintain resilient organizations. As the Manager of Customer Relationships, you will lead the Customer Relationship Management (CRM) team directly supporting and facilitating customer requests while mentoring and leading a growing team of Relationship Managers with the goal of maintaining high customer retention.

REQUIRED QUALIFICATIONS:

  • Minimum of 3 years in a SaaS organization in a Customer-facing leadership role.
  • Strong relationship development and management skills, good interpersonal skill set.
  • Strong time management skills, attention to detail and outstanding follow-up skills.
  • Experience delivering client-focused SaaS solutions to customer needs.
  • Proven ability to manage multiple activities at a time.
  • A deep commitment to customer satisfaction and success.
  • Outstanding communication and interpersonal abilities.
  • Strong customer service and organizational skills.
  • Strong problem resolution and decision-making skills.
  • Proficiency in English.

PREFERRED QUALIFICATIONS:

  • ABCP or higher designation from DRII, or BCI or experience in BC/DR field.
  • Experience with CRM software (e.g., HubSpot) and MS Office (particularly MS Excel) including project management software.
  • BA/BS degree in Business Administration, Information Technology, Computer Science, or equivalent experience.

We are an equal opportunity employer, and we are an organization that values diversity. We welcome applications from all qualified candidates, including minorities and persons with disabilities.

req23-00897


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