Customer Service Supervisor

Location: Fort-Worth, TX

Our customer care team is critical to our mission of helping people take back their lives from challenging health struggles through advanced treatments. We are seeking a great mission-motivated supervisor who has consistently delivered critical business outcomes in a customer-centric industry like high-end retail. As a supervisor, you will support multiple physician practices across the country as the first point of contact with our patients as well as handling critical, centralized processes. In addition, we expect our employees in this center to be patient focused and people centric.

Trigger Warning: Working with suicidal patients, listening to trauma from PTSD patients, and having responsibility to support these patients may be triggering for some people.


  • Ability to use and interpret data to monitor complex processes.
  • Manage metrics, performance criteria, policies, and procedures.
  • Identifies opportunities to update or improve customer service procedures and makes recommendations to the Director of Customer Service or other appropriate staff.
  • Provide coaching, feedback, and performance reviews.
  • Oversee and lead a customer care team while creating a productive, high-energy, and achievement-oriented environment.


  • 1-3 years of supervisory experience.
  • Experience working in high volume customer service or call center environment.
  • Ability to identify, coach and measure critical core competencies and essential performance metrics for your team.
  • Passion for helping and supporting those that struggle with mental health.
  • Demonstrated ability to consistently make appropriate decisions while juggling multiple priorities.
  • Highly organized with keen attention to detail.
  • Self-motivated and driven.
  • Refined customer service skills, communication skills and critical problem-solving and de-escalation skills.
  • Comfortable communicating with all levels of professionals.

What You Get

As our mission success is achieved through a culture that allows our employees to be their best selves, we offer competitive benefits to ensure that you feel added value and appreciation as you make a difference where it matters most. Being in the hub of the Healthcare industry, we offer growth, stability, the reward of being in a start up, the opportunity to work with truly exceptional leaders, and knowing that you are making an impact for the greater good. In addition, we offer competitive compensation (DOE), Insurance benefits (with 90% of your premium paid by Serenity), Roth IRA, 401k, generous paid time off, Major Holidays off, and more.

Please visit our careers page to learn more: [email protected]

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