Director – Client Management

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let’s lead the way together.

Do you enjoy a dynamic, collaborative work environment where you can make a mark? Are you someone who knows how to drive significant business results and build new partnerships? Are you excited to join and create a team culture that is opportunistic, innovative, accountable, customer-oriented and results-focused? The American Express Director of Account Development / Client Management oversees an exciting portfolio of small to medium Merchants (B2B and B2C) concentrated primarily in Georgia and other surrounding states. As the Director, you will be responsible for leading a team of 5 Senior Client Managers to grow revenue, by establishing mutually-beneficial and profitable, long-lasting relationships with merchant accounts. Your team will be accountable for delivering valuable, innovative insights and solutions to our clients across a diverse range of companies. You will oversee a dynamic team in the Southern Region, with more than $5.2B in American Express charge volume and 500+ merchant relationships. If you want to join one of the world’s most respected brands and be a part of our future, this role is for you.

In this role you will:

  • Lead a team of 5 senior client managers, supporting approximately 500+ Merchant accounts with more than $5.2B in charge volume.
  • Develop and build a top-performing team to retain and drive increased American Express’ business (B2B and B2C) by growing revenue and improving share. This includes helping your team identify and expand existing business relationships, close acceptance gaps with Merchants, and develop strategic portfolio / account plans.
  • Lead team to deepen their understanding of Merchant needs so they can align American Express’ value proposition and increase share by customizing and reinforcing our value proposition using financials.
  • Cultivate a culture of learning, strong challenger sales and consultative relationship management.
  • Define what winning looks like and collaborate across the Enterprise to deliver holistic value that leads to incremental revenue.
  • Embrace the fast-changing payments landscape and keep current with supply and demand, payment trends and economic and competitive indicators.
  • Ensure that American Express is front and center for our valued clients. Modeling key sales behaviors and skills and balance deal vs. skill coaching.
  • Increase Merchant Satisfaction and maximize profits with an enterprise thinking approach.

Minimum Qualifications:

  • Proven people leader with demonstrated ability of building a top-performing sales and account development team. Focus will be on B2B sales growth.
  • Track record of driving superior sales results through others by providing strong thought leadership, clear prioritization / pipeline management, sound decision-making and creative problem-solving.
  • Innovative leader who has strong change management skills and leads with a growth mindset. Willing and able to contribute directly to team efforts and results.
  • Uses breakthrough thinking to generate insights, alternatives, and opportunities for business growth/new merchant solutions. Strong business knowledge and financial acumen is a must.
  • Strong demonstration of Challenger skills and ability to work with C level executives to grow revenues.
  • Ability to collaborate, be flexible and manage change in a fast-paced, dynamic business environment. Use networks inside and outside the business to provide support in delivering goals.
  • Excellent oral, written communication and presentation skills. Ability to communicate frequently, candidly and clearly. Ability to listen and adapt/pivot approach.
  • Existing people leader strongly preferred.
  • Knowledge of the Merchant / acquiring business and/or the U.S. payments industry are strongly preferred.
  • Bachelors Required
  • LOCATION: Position is virtual with candidate residing ONLY in Washington DC, Maryland, Virginia and North Carolina area.
  • REQUIRED: Travel required 10% when business travel resumes.

Will Not Provide Sponsorship:

  • Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

A motor vehicle records check will be conducted for all successful candidates at the time of offer. Disclosure of all moving violations within the last 3 years (Including, but not limited to: Speeding Tickets, Refusal to submit to BAC (Blood Alcohol Content), Reckless driving, leaving scene of accident, and Driver’s License suspension for moving violations) is required during the application process.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law. Click here to view the “EEO is the Law” poster.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Salary Range: $130,000.00 to $205,000.00 annually + bonus + equity (if applicable) + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

  • Competitive base salaries
  • Bonus incentives
  • 6% Company Match on retirement savings plan
  • Free financial coaching and financial well-being support
  • Comprehensive medical, dental, vision, life insurance, and disability benefits
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers/Employees – Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.


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