Director of Account Management, Retail SMB

Company Description

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.

So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality through Afterpay, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.

Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

Job Description

Square is looking for a Director to join our US Account Management leadership team. You will be responsible for driving success within our US SMB Retail vertical – managing front line managers and their respective teams. Your impact in this role will directly influence Square’s growth and retention strategy for small to medium size Retail businesses. Your experience will be a valuable contribution to our approach in preserving and improving the merchant experience, nurturing a culture of growth mindset, and investing in leadership development. This is a remote role that reports directly to our Head of US SMB Account Management.

You will:

  • Lead a team of front line managers and their direct reports (revenue generating account managers)
  • Act as a leader and decision maker in goal setting, incentive structures, and establishing performance levers
  • Partner cross-functionally with finance, sales, marketing and product teams to drive go to market initiatives for our Retail vertical
  • Drive improvements to the Account Managers and sellers’experience through close partnership with teams across data science, automation and analytics
  • Report on performance and metrics at an executive level
  • Bring a creative, merchant centric and collaborative mindset to the work you do each day

Qualifications

You have:

  • 5+ years of leadership experience, with proven success leading managers
  • 8+ years of experience in high growth sales, account management, or relevant product roles
  • Interest in supporting, growing, and empowering SMB businesses
  • Successful track record of leadership development
  • Proven ability to work with and influence cross-functional teams and departments in a rapidly growing environment
  • Ability to influence senior leaders via written or verbal communication
  • Excellent interpersonal, leadership, organizational, and change management skills
  • Extensive experience in a metrics-driven sales organization
  • Project management skills and ability to balance multiple projects simultaneously
  • (Preferred) Experience in high transaction volume SaaS application

Additional Information

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

Zone A: USD $190,300 – USD $232,600

Zone B: USD $177,000 – USD $216,300

Zone C: USD $167,400 – USD $204,600

Zone D: USD $161,800 – USD $197,700

To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information.

Full-time employee benefits include the following:

  • Healthcare coverage (Medical, Vision and Dental insurance)
  • Health Savings Account and Flexible Spending Account
  • Retirement Plans including company match
  • Employee Stock Purchase Program
  • Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance
  • Paid parental and caregiving leave
  • Paid time off (including 12 paid holidays)
  • Paid sick leave (1 hour per 26 hours worked (max 80 hours per calendar year to the extent legally permissible) for non-exempt employees and covered by our Flexible Time Off policy for exempt employees)
  • Learning and Development resources
  • Paid Life insurance, AD&D, and disability benefits
  • Additional Perks such as WFH reimbursements and free access to caregiving, legal, and discounted resources

These benefits are further detailed in Block’s policies. This role is also eligible to participate in Block’s equity plan subject to the terms of the applicable plans and policies, and may be eligible for a sign-on bonus. Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.

US and Canada EEOC Statement

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page.

Additionally, we consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.


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