Director of Renewals

The ideal candidate will possess a deep understanding of customer relationship management, contract negotiation, and business strategy. As the Director of Renewals Management, you will play a pivotal role in ensuring long-term customer satisfaction and enhancing our company’s profitability.


  • Develop and execute comprehensive renewal strategies that align with the company’s goals and customer needs.
  • Collaborate with cross-functional teams, including Account Management, Customer Success, and Finance, to establish data-driven renewal targets and forecasts.
  • Collaborate closely with Account Management and Customer Success teams to identify upsell and cross-sell opportunities during the renewal cycle.
  • Analyze customer data to identify trends, opportunities, and risks related to renewals and provide strategic recommendations.
  • Streamline and optimize the end-to-end renewal process to enhance operational efficiency and reduce churn.
  • Identify areas for process improvement and implement best practices to ensure a seamless customer experience.
  • Lead contract renewal negotiations, ensuring that terms, conditions, and pricing are aligned with customer value and company goals.
  • Collaborate with Legal and Finance teams to ensure compliance with company policies and regulatory requirements in renewal agreements.
  • Proactively engage with customers throughout the renewal lifecycle to ensure their satisfaction and gather valuable feedback.
  • Address customer concerns and objections to secure timely and successful renewals.


  • Bachelor’s degree in Business, Marketing, or a related field; MBA is a plus.
  • Proven track record of success in customer relationship management, contract negotiation, and revenue growth.
  • Strong analytical and strategic thinking skills, with the ability to interpret data and insights to drive decision-making.
  • Exceptional communication and interpersonal skills, with the ability to build rapport and credibility with customers and internal stakeholders.
  • Demonstrated experience in process optimization and project management.
  • Proficiency in CRM systems, contract management tools, and data analysis software.
  • Results-oriented mindset with a focus on customer satisfaction and business outcomes.






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