The ideal candidate will possess a deep understanding of customer relationship management, contract negotiation, and business strategy. As the Director of Renewals Management, you will play a pivotal role in ensuring long-term customer satisfaction and enhancing our company’s profitability.
- Develop and execute comprehensive renewal strategies that align with the company’s goals and customer needs.
- Collaborate with cross-functional teams, including Account Management, Customer Success, and Finance, to establish data-driven renewal targets and forecasts.
- Collaborate closely with Account Management and Customer Success teams to identify upsell and cross-sell opportunities during the renewal cycle.
- Analyze customer data to identify trends, opportunities, and risks related to renewals and provide strategic recommendations.
- Streamline and optimize the end-to-end renewal process to enhance operational efficiency and reduce churn.
- Identify areas for process improvement and implement best practices to ensure a seamless customer experience.
- Lead contract renewal negotiations, ensuring that terms, conditions, and pricing are aligned with customer value and company goals.
- Collaborate with Legal and Finance teams to ensure compliance with company policies and regulatory requirements in renewal agreements.
- Proactively engage with customers throughout the renewal lifecycle to ensure their satisfaction and gather valuable feedback.
- Address customer concerns and objections to secure timely and successful renewals.
- Bachelor’s degree in Business, Marketing, or a related field; MBA is a plus.
- Proven track record of success in customer relationship management, contract negotiation, and revenue growth.
- Strong analytical and strategic thinking skills, with the ability to interpret data and insights to drive decision-making.
- Exceptional communication and interpersonal skills, with the ability to build rapport and credibility with customers and internal stakeholders.
- Demonstrated experience in process optimization and project management.
- Proficiency in CRM systems, contract management tools, and data analysis software.
- Results-oriented mindset with a focus on customer satisfaction and business outcomes.