Entry Level Account Manager

We are looking for a full-time employee who will provide customer service and sales support to the organization. The Entry Level Account Manager will initiate and/or implement sales support action items as needed in order to ensure that an excellent external standard of service and a high level of customer satisfaction are maintained. Full training is provided in learning a product line to inform, assist and educate customers on how products work. All candidates must be well-spoken and able to present him/herself to others in a professional manner.

Tasks and Responsibilities of an Entry Level Account Manager

• Interact with customers daily to inform them of client products and services
• Perform a needs assessment of the customer and recommend products and services or pass along consumer leads to the sales department depending on the level of expertise
• Ensure and provide quality service to external customers
• Answer all external customer inquiries in a timely and professional manner
• Process sales orders and data entry with high-level accuracy
• Take the initiative and resolve and de-escalations or complaints
• Maintain a positive representation of the company and associated brands at all times
• Utilizing training materials in a meaningful way that ensures class graduates have a smooth transition into a thriving, professional Sales / Customer Retention position
• Creating a positive, fun, and motivating environment to enhance employee performance and customer satisfaction
• Participation in morning meetings, including role-play scenarios, product knowledge, and psychology of customer service behavior training

Requirements of an Entry Level Account Manager:

• Must have excellent attention to detail
• Must be a team player
• Previous customer service and sales experience are a plus
• Must have strong communication skills
• Must be organized
• Must be personable and comfortable interacting with customers daily

Qualifications of an Entry Level Account Manager:

• Desire to participate in professional development and take on new responsibilities
• Self-motivated and comfortable working both independently and as part of a team
• Customer service or customer relationship experience
• Ability to perform at a high level in a fast-paced environment
• Degree preferred

Position Benefits:

• Uncapped commissions
• Merit-based advancement
• Uncapped bonuses & incentive plan
• Company event

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