Mid-Atlantic General Manager
About Our Client:
Our client is a growing B2B services company. With more than 25 locations in the Eastern US, they serve a growing customer base of commercial and residential builders, professional and collegiate sports teams, special event and concert venues, and other facility operators including the government and the military. This is an energetic, community-invested, service-oriented organization with consistently high expectations. Its emphasis is on training and growing the talents of the people within the organization while supporting the growth of the communities and cities they serve.
The General Manager will direct and supervise the team and operations in the Mid-Atlantic ensuring the delivery of quality customer service and the achievement of sales/productivity goals. The General Manager will have overall responsibility for the growth and health of the business, which includes team members and a truck fleet. The position will report to, and partner closely with the COO. The ideal candidate will have an operations, military, or sales leadership background in the logistics, transportation, or facilities services field. S/he will thrive in an entrepreneurial environment with a growth mindset and a customer-centric attitude.
What You Will Do:
- Own responsibility for the overall P&L of assigned locations/business unit.
- Collaborate with the COO to set performance standards. Standards may be based on financial and operational goals and required compliance with internal, local, state, and federal policies, procedures, and regulations.
- Measure productivity by analyzing customer feedback, performance data, financial data, and activity reports.
- Plan and organize daily activities related to logistics and operations including re-route and optimizations.
- Ensure safety and compliance standards are met with support from the Head of Risk Management, Fleet & Safety.
- Hire, manage, and develop team members. Ensure new employees are appropriately trained.
- Review/oversee the schedules and work of staff ensuring safety & deliverables are met.
- Conduct performance evaluations that are timely and constructive, providing recommendations for promotion and salary adjustment, as appropriate.
- Determine pricing, timing, and the number of products to be sold in partnership with the COO.
- Oversee the inventory, including final purchases, shipping, and receiving functions.
- Determine labor needs to meet operations goals.
- Review and approve budget and expenditures for the business unit.
- Conduct regular staff communications to ensure that goals and objectives are clearly communicated with unit team; provide guidance and leadership to enable team members to meet these goals and objectives.
- Coordinate with other support departments such as human resources, finance, operations, and integration to ensure successful operations.
- Prepare, negotiate, analyze, and review contracts for equipment, supplies, materials, services, and products.
- Maintain and develop positive relationships with existing and prospective clients, demonstrating excellent customer service and setting an example for other staff.
- Participate in community activities to promote the organization and build goodwill, and oversee major events as needed.
- Oversee the disposal of unclaimed or surplus property.
What You Need to be Successful:
- 5+ years of progressive industry, military, or related experience, with 3 yrs. of people management required.
- Demonstrated financial management experience with the ability to interpret financial data to set operations and sales goals.
- Extensive knowledge of operations and service management.
- Understanding of OSHA and DOT regulatory matters and procedures for proper operation.
- Excellent leadership and managerial skills.
- Excellent sales, customer service, and interpersonal skills.
- Excellent verbal and written communication skills.
- Ability to prioritize tasks, delegating when appropriate.
- Excellent time management skills with a proven ability to meet deadlines.
- Proficiency in Route logistics, operations software, QuickBooks or Financial software, Microsoft Office Suite, or similar software with the ability to learn and implement new online and logistics tools.
- Ability to remain professional and composed under pressure.