Hotel Sales Manager

The Opportunity

The Bristol Hotel San Diego is seeking a Sales Manager. As a Sales Manager, you will be responsible for assisting in generating top-line revenue to meet or exceed budget expectations. The Sales Manager will be responsible for Corporate, Group, and Project and Meeting/Events. Hospitality sales experience in the San Diego market is required for this position.

Key Leadership Responsibilities:

· Responsible for soliciting and managing most Corporate, Negotiated, Project, Group, and Meeting/Events Business.

· Have a clear understanding of the hotels’ business strategies, then set goals and determine action plans to meet those goals.

· Accurately monitor and report segment production.

· Understand the competitive landscape and do what it takes to secure business that meets or exceeds revenue expectations and profit goals.

· Exhibit proficiency in responding to inquiries, concerns, and issues, ensuring an exceptional client experience and seeding future sales.

· Identify new markets and business opportunities and increase sales.

· Create and Implement and track sales action plans related to market areas in the Sales & Marketing Action Plans.

· Able to provide quick and timely responses and develop professional long-term business relationships.

· Always provide the highest quality of service to the customer.

· Conduct sales calls to acquire new business and/or close on business.

· Arrange and conduct site inspections to potential clients.

· Execute and support the operational aspects of business booked (e.g. SalesPro®; generating proposals, writing contracts, and customer correspondence).

· Able to support the hotels’ service and relationship strategy and drive customer loyalty by delivering service excellence throughout each customer experience.

· Work closely with General Managers and CDOS to ensure proposed rate negotiations meet the financial needs of the hotel.

· Develop a strong relationship with the on-property front office teams, to ensure the team is working in unity and always striving to achieve the same goals.

· Provide support at the front desk to mentor sales with front desk agents and support operations.

· Targeting key accounts and their potential for the company.

· Build and strengthen relationships with existing and new customers to enable future bookings.

· Develop relationships with the community to strengthen and expand the customer base for sales opportunities.

· Acquire and develop new business accounts and prepare sales proposals for clients.

· Closely follow up on all business leads within a 24-hour response timeline to clients.

Education and Experience Requirements:

· Four-year college degree, or equivalent education and experience in hospitality, is highly preferred.

· Minimum of two (2) years of employment in a related position.

· Experience with Convention Center Sales (and/or SDTA) highly favorable

· Must possess effective verbal and written English communications skills.

· Advanced knowledge of sales and hospitality principles and practices is expected.

· Strong customer service and/or guest relations required.

· Candidates should be familiar with the San Diego County market.

· Valid driver’s license and clean DMV.

· Microsoft Office (Excel®, Word®, PowerPoint®)

Experience with the following is preferred:

· SynXis PMS®

· SkyTouch®

· Salesforce/Amadeus SAE

· Required prerequisites of all candidates:

· Proven success in a similar role and environment.

· Empathy towards your customers and colleagues.

· Pride in your work and attention to detail.

· Polished personal presentation with warm, confident, and hospitable personality.

Kamla Hotels, Inc. is an EEO/AA/M/F/V/D/SO

Job Type: Full-time

Salary: $70,000.00 – $75,000.00 per


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