Serves as the primary point of contact for defined customer account(s) and their service needs. Facilitates/coordinates all aspects of the customers’ order fulfillment, ensuring quality and timely delivery with the customers.
Essential Functions
- Manage assigned customer accounts in daily activities such as:
- Establishment and maintenance of account master records
- Daily communication via phone, fax and e-mail on subjects such as pricing, lead-times, product availability, shipping, quality issues and product specifications
- Accurate and timely data entry of delivery schedule
- Work with Costing on understanding account quotes, pricing methodologies and invoicing requests on existing and new products
- Process all invoicing in a timely and accurate manner (the day after the shipment by 9:30 am)
- Prepare and process trial packets, terms and conditions and new product forms
- Process and coordinate change controls
- Compile weekly outlook for the weekly Change Management Meeting
- Coordinate shipments with the shipping coordinator to meet the dates on the delivery schedule
- Provide customers with reports as requested by the customer
- Maintain confidential account files, document account activity and records and keep customer profiles up-to-date
- Maintain customer contact database
- Update customer sales revenue vs. forecast projections reports
- Analyze that set Minimum Order Quantities (MOQ’s) are being meet
- Coordinate on site customer visits, meetings and conference calls to include PowerPoint presentations
- Inventory management and coordination of customer-owned and Tufco-owned raw materials; arrange for disposition of discontinued raw materials
- Develop awareness of customer quality issues by participating in corrective action response process related to customer concerns, service and/or quality issues
- Communicate the customer’s needs throughout the organization so all areas understand their role in meeting the customers’ expectations. (Be the Voice of the Customer)
- Work closely with operations and scheduling to ensure customer ship dates are maintained
- Follow all departmental SOP’s
Minimum Qualifications
- Proficient in Microsoft Office products (Word, Excel, Outlook)
- Basic math skills
- Experience in customer service, sales, account management
Preferred Qualifications
- Bachelor’s degree in business or related field
- 2+ years of customer service, inside sales, or account management experience
Work Requirements
- Works in a safe and ethical manner at all times
- Works as a team member where the focus of the job is to work with other departments to jointly reach the needs and expectations of the customer and company
- Strong attention to detail
- Strong interpersonal, verbal and written communication skills
- Adaptability and receptive to change
- Strong organizational and planning skills, with the ability to manage multiple priorities
- Occasional travel
Disclaimer
The above statements are intended to describe the general details of the essential responsibilities being performed in the job. It is not designed to be a comprehensive list of all duties and responsibilities. All associates may be required to perform duties outside their normal responsibilities from time to time, as needed. The company reserves the right to make changes to the job description at any time.
Monday – Friday 7:30am – 4:30 pm
8 hours per day, excluding lunch & breaks
PI229952276
Leave a Reply