National Account Coordinator – uShip Logistics

National Account Coordinator

Role: Account Coordination & Dispatch Services

Location: Austin, TX 78701, Hybrid or fully remote

Level: Associate level (2+ yrs)

Salary: $40,000/year + full benefits and paid time off

Overview

Rare opportunity to join a small yet mighty team working together to grow an early-stage, tech-enabled vehicle freight brokerage owned by an established, well funded local tech company. This is an excellent opportunity for someone that enjoys working independently with customers, prefers the excitement of a quick moving role and wants to be challenged. We offer outstanding benefits, hybrid work options and opportunities for growth!

Job Responsibilities include, but are not limited to:

  • Coordinate delivery and pick up services, includes client and carrier communications
  • Work with successful accounts to increase adoption of services and grow their monthly volume
  • Solve transactional client challenges and exceptions for orders under your management
  • Work seamlessly with the a support team to anticipate and stay ahead of service needs
  • Deliver a quality experience: ensure your clients’ orders are processed and delivered in a timely manner
  • Maintain an ability to adapt to a frequently evolving back-office process as we grow
  • Develop strong, trusting, and accountable client relationships that reflect professionalism, superior service, and proactiveness

Skills Required:

  • 2+ years customer service or account management experience in a logistics brokerage setting
  • Experience with Salesforce CRM or similar
  • A great attitude and high aptitude
  • Proven track record of growing or maintaining client accounts
  • Ability to multi-task effectively without jeopardizing quality
  • Strong team player with a self-driven work ethic that is comfortable with occasional ambiguity

Company Overview

uShip Logistics LLC is an independent brokerage subsidiary of uShip Inc., operator of uShip.com. We’re now making shipping even easier by offering our “Concierge” customer service to select markets and clients via the uShip Logistics subsidiary. uShip Logistics will manage your shipment beginning to end and ensure you have an effortless and hassle-free delivery.

Why uShip?

uShip offers big-company benefits in a small-ish sized company because we really value and are committed to our people. There are even some extras that will surprise you.

  • Remote or hybrid work options
  • Monthly Wellness Reimbursements
  • Home office Reimbursements
  • Company paid meal delivery pass, plus monthly credit
  • 100% Paid Health and Dental available
  • 401(k) matching, no vesting
  • Stock Options
  • Pet Insurance
  • Dog-friendly downtown office
  • So much more!

Company Overview

uShip is the world’s first and largest shipping marketplace, making it quicker, easier, and more affordable to ship large or bulky items. Consumers and businesses can compare and book bids from hundreds of thousands of customer-reviewed transportation service providers, ranging from independent owner-operators to the largest freight carriers and brokers. From cars to cranes and furniture to freight, our straightforward and transparent platform helps people, businesses, e-commerce sellers, and multinational logistics companies ship with greater speed and efficiency. Customers save money and service providers make money using their empty cargo space – everyone wins!

We welcome diversity in all its forms, and believe we’re better collaborators, strategizers, and thinkers because of it. uShip is an equal opportunity employer. We are inspired to find candidates who embody our Core Values. uShip prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, gender identity, age, parental status, national origin, disability, or veteran status. We celebrate our differences and are committed to creating an inclusive environment for all employees.

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