Process high volumes of transactions accurately, including setting up new accounts, online store orders, manual orders, expediting, and price confirmation, while adhering to financial compliance policies.
Manage support for extending license provisioning for contract renewals, updating Salesforce account status, sales return authorizations, defective product returns, and mis-shipments.
Collaborate with other functions (Sales, business areas, credit, cross-functional teams) to resolve requests and/or escalations via written, phone, verbal, and in-person communication.
Manage and track orders, update Salesforce opportunities/quotes, and provide product information and troubleshooting for direct customers and resellers.
Knowledge, Skills, Abilities Required:
Customer First orientation with excellent written and oral communication skills.
Experience in order management or contract administration, preferably in a multinational public company.
Proven track record in order management or customer service, preferably in a multinational public company.
Proficiency in using databases, support tools, and Microsoft Office software suite.
Ability to provide high-quality administrative support and multitask effectively.
Technical ability to troubleshoot, consult, and resolve/escalate Trimble Internet Store and internal software application questions.
Analytical skills, comprehension, and problem-solving skills.
Intermediate technical ability.