Senior Client Relationship Manager

Hi,

We are looking for Client Relationship Manager for our Fulltime role at Phoenix, AZ || Hybrid. Please have a look at the below job description and provide me your most updated copy of resume at [email protected] or you can call me at (212) 729-6543 Ext 495.

Position: Client Relationship Manager

Location: Phoenix, AZ || Hybrid

Duration: Fulltime

Job Description:

• The Account Manager is responsible for the overall relationship with customer accounts, as assigned.
• This individual acts as the internal customer advocate in the delivery of all our project’s products and services, working across all departments and with the customer directly, to ensure a high level of satisfaction.
• This role involves the analysis of customer inquiries and managing the inquiry to closure through the established software support processes utilized.
• Excellent communication skills, both written and verbal are essential, as well as the ability to optimize resources and expertise from the team while fostering a cooperative spirit.
• This position is responsible for organizing, tracking and prioritizing multiple concurrent tasks involving people from various functional areas.
• Responsible for troubleshooting for use in the area of healthcare claims management.
• In addition, to support the growth of Javelina customers and Company’s HealthCare Services.

Years of experience needed –

• A minimum of 5 years client involvement with a proven record of interacting with clients in a positive, professional, and tactful manner.
• A minimum of 5 years Healthcare claims processing or Healthcare equivalent work experience.

Technical Skills:

• Understand system interfaces, the import/export of claims, eligibility, providers, accumulators, etc.
• Baseline triaging for all customer submissions.
• Communicate directly with customer to resolve problems.
• Work with other departments to research and resolve customer issues.
• Produce high quality work that is thorough, accurate and timely.
• Accurately maintain records while meeting reporting deadlines.
• Work with internal and external customers including all levels of management.
• Responsible for running and managing customer meetings.
• Detailed business knowledge of Health Plans or TPAs.
• Working knowledge of Microsoft Office Suite.
• Strict attention to detail and documents approach for others to follow.
• Focuses on needs of customers.
• Capable of clearly explaining complex topics.

Technical expertise

• Must have the ability to perform reasoning to enable planning and tracking of complex implementation projects.

Preferred:

• Candidate must live in Arizona (Phoenix Metro Area).
• The Account Manager must have a business or technical college degree or equivalent work experience.

Kanchan Sharma

Technical Recruiter

Tanisha Systems Inc., Edison, NJ

Phone: 212-729-6543 Ext # 495

Email: [email protected]

http://www.tanishasystems.com