Technical Account Manager

TECHNICAL ACCOUNT MANAGER

FM:Systems, now a part of Johnson Controls (JCI), provides workplace management technology and solutions that enable facility and real estate teams to identify, plan and deliver the ideal workplace for every employee. Our broad solutions portfolio of software and hardware, specializing in space management and optimization, assets and maintenance, strategic real estate planning, resource scheduling, as well as projects and sustainability, empowers our clients to gain insight into how their facility space is performing, how they enhance efficiency and crate an employee-centric workplace.

At FM:Systems, we have 3 guiding values around what we believe and how we behave 1) do the right thing, 2) act with urgency, and 3) cultivate a culture of excellence and accountability. We aim to offer our clients an exceptional experience with every interaction, foster innovation, and invest in our people. We provide a flexible work environment with an open time-off policy, internal mobility, and growth opportunities. Additionally, we offer a comprehensive benefits package, monthly company updates with our CEO, virtual events, and more. If you’re ready to join a company that prioritizes their employees, apply today!

Recognized as a market leader by industry analysts, FM:Systems offers a suite of digital workplace solutions, empowering our customers across the world to re-imagine and transform their workplace experience. From Workplace Management to Workplace Analytics, to Employee Experience – our solutions are built to help our customers re-think their workplaces post-pandemic, right-fit their real estate portfolios, and realize the ideal hybrid workplace experience for employees. With customers representing half of the Fortune 50, ⅔ of top 25 US banks, 150+ government institutions, over 200 hospital and healthcare organizations, 350+ universities and 50% of the leading pharmaceutical firms, our leading solutions manage over 3 billion square feet across 80 countries. FM:Systems is headquartered in Raleigh, North Carolina and conducts business globally.

As Technical Account Manager you will spearhead the technical needs of the individual clients for our Workplace solution. Using your expertise in; product configurations, migration executions, conversion strategies, and custom client solutions. You will troubleshoot technical software environments for a successful implementation of our solutions. Contributing to the adoption and overall satisfaction of our clients. You will have the opportunity to showcase your technical scripting knowledge, single sign-on expertise, and diverse software IT know-how.

in the US

In this role, you will have the opportunity to:

  • Become an expert in software solutions.
  • Understand your client’s business requirements in each project and discover technical needs to provide a complete solution for their implementation success.
  • Report progress and updates to the client and your internal teams, regularly.
  • Provide technical collaboration and support with customers’ IT- implementation staff to achieve a successful deployment and adoption of our products.
  • Collaborate closely with your team: internal project managers, implementation consultants, and other cross-function departments making our customer’s success a priority.
  • Be a subject matter expert on implementation methodology and provide this expertise on all your engagements.
  • General product configuration.
  • Create/update reports.
  • Create/update integrations.
  • Bulk loading of data.
  • Create/update workflows.
  • Overcome client and internal obstacles to complete tasks.
  • Mentor your client in the adoption of best practices for our product’s success.
  • Identify opportunities to position other service offerings.
  • Support your team in mentoring new Technical Account Manager teammates.

The successful candidate for this role will have the following skills and experience:

  • 3+ years of strong/professional consulting experience in software installation
  • Knowledge of SQL databases, and Windows servers.
  • Your passion for customer service and understanding that their success is directly tied to our product and company success.
  • Ability to provide effective communications to both colleagues and customers.
  • Providing clarity on the technical aspects of an installation, for those non-technical.
  • Proven experience in business analysis and requirements gathering; having the innate ability to focus on customer’s needs early to mitigate potential implementation roadblocks.
  • Bringing the team together for the success of the project.
  • Previous experience in conflict management and team building.
  • Proven ability to ramp on new technology quickly through instruction and self-training.
  • Mentor clients in new technologies and processes, for successful product adoption.
  • Previous experience with:
  • Internet Information Services
  • Client Management
  • Microsoft SQL Server
  • Creating SQL Scripts (Microsoft)
  • Data migration experience
  • Experience with SAML authentication
  • Software Installation

FM:Systems is an equal opportunity employer. It is our policy to provide equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex or sexual orientation, gender identity or expression, marital status, national origin or ancestry, citizenship, ethnicity, gender, age, disability, present, current or prospective military/uniformed service, genetic information, or other characteristics protected by applicable federal, state or local law. We are committed to a diverse workforce. We value all employees’ talents and support an environment that is inclusive and respectful.

FM:Systems is an equal opportunity employer. It is our policy to provide equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex or sexual orientation, gender identity or expression, marital status, national origin or ancestry, citizenship, ethnicity, gender, age, disability, present, current, or prospective military/uniformed service, genetic information, or other characteristics protected by applicable federal, state, or local law. We are committed to a diverse workforce. We value all employees’ talents and support an environment that is inclusive and respectful.


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